Track My Shipment

Please fill in the two required fields to pull up your order tracking information:

  1. Order ID Found in your order confirmation email, checkout receipt or account order history (starts with SS-XXXX)
  2. Billing Email Address The email you used to complete purchase at solostoves.it.com
[Track Order Button]

Where to Locate Your Order Number

  • Check your inbox for the subject line “Your Solo Stoves Order Confirmation”
  • Log into your Solo Stoves account > My Orders to view all past purchases
  • If you completed guest checkout, resend your confirmation email via our customer support page

How Our Shipping & Tracking Works

  1. Order Processing Once payment is confirmed, our warehouse team will pack your fire pit, oven or accessories within 1–3 business days. No tracking number will generate until your package is scanned by our carrier.
  2. Shipping Notification Email After your goods leave our warehouse, you will receive an automated email with your unique tracking number and direct link to this tracking page. Large bundles (Yukon Fire Pit + Surround, multi-item sets) may ship in separate boxes with individual tracking codes.
  3. Real-Time Carrier Updates Our trusted delivery partners refresh shipment scans every 12–24 hours. If you see no movement for 48 hours after receiving your shipping email, tracking data may still be pending the first terminal scan — no need to reach out immediately.
  4. Out for Delivery Alert You will get an email/SMS notification the morning your package is dispatched to your local delivery driver. Heavy outdoor products like Summit 27” Fire Pit require curbside delivery only.
  5. Delivered Once signed for or dropped off, your full delivery history will permanently display on this tracking page for 90 days post-delivery.

Frequently Asked Tracking Questions

Q: I haven’t received my shipping email yet. What should I do?

A: Double-check your spam/junk mailbox first. If your order was placed within the last 3 business days, your items may still be in packing queue. If more than 3 business days have passed, contact our support team to resend your tracking link.

Q: My tracking status hasn’t updated in multiple days. Is my package lost?

A: Long-distance ground shipments often pause updates during cross-country transit. Wait 2 full business days before submitting a support ticket. Our team will file a carrier investigation for you if the package shows no movement for 5+ days.

Q: I purchased a large fire pit bundle. Will all items arrive together?

A: Oversized fire pits, surrounds and pizza ovens ship separately to avoid damage. Each package carries its own tracking number, which will all appear under your single order ID once scanned.

Q: Do you offer free shipping for my order?

A: All orders over $199 qualify for complimentary standard shipping, as listed on our homepage. Orders below $199 apply flat-rate shipping fees visible during checkout.

Q: Can I change my delivery address after the order ships?

A: Address modifications are only allowed during order processing before carrier pickup. Once a shipping label is created, we cannot adjust delivery locations. You may contact the carrier directly to request hold-for-pickup at a local station.

Support & Post-Delivery Resources

Need Help With Your Shipment?

Our outdoor gear support team is ready to assist with missing tracking, delayed deliveries, damaged packages and shipping exceptions.

  • Email: support@solostoves.it.com
  • Working Hours: Monday–Friday, 9AM–6PM EST